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Welcome to Zipsource International INC. We appreciate your trust in us. Before you explore our website, place an order, or partner with us for your hospitality supply needs, we want to make sure you clearly understand how we work and what you can expect from us.

These Terms and Conditions are here to protect your business and ours, and to create a smooth, transparent working relationship. If at any point you feel these terms do not work for you, we kindly ask that you stop using our website and services.

1. Company Overview

At Zipsource International Inc., our goal is simple: to make your guest experience better by making your supply experience easier. We serve hotels, resorts, lodges, motels, hostels, guest houses, and many other hospitality partners who rely on us for quality products and dependable service.

What we provide includes:

  • Hospitality linens, towels, and bedding
  • Guest amenities and room essentials
  • Bulk hotel supplies and custom-branded products
  • Procurement and global sourcing support
  • Reliable shipping and logistics solutions
  • Dedicated customer service and after-sales support

We are continually improving our offerings, and from time to time, we may add new products or adjust existing services to better serve you.

2. Eligibility to Use Our Services

To use our website or place an order with Zipsource International Inc., we simply ask that you meet a few basic requirements:

2.1 You are of legal age

You must be at least 18 years old, or the legal adult age in your region.

2.2 You are authorized

If you are placing an order or creating an account on behalf of a business, you confirm that you have permission to do so.

2.3 You provide accurate information

You agree that the details you share with us, such as billing information, shipping addresses, company names, and contact numbers, are accurate and up to date. If anything changes, please update it as soon as possible so we can serve you better.

2.4 You follow all applicable laws

You agree to comply with all applicable local and international laws regarding ordering, importing, shipping, and receiving goods. While we are always here to help, customers are responsible for knowing the rules and requirements of their own region.

If any of these requirements are not met, we may need to pause or restrict your access to certain services.

3. Product Information

We work hard to make sure every product listed on our website is described clearly and accurately. However, because we work with global manufacturing partners, variations can happen. Here is what you should know:

3.1 Product descriptions

We aim to keep all descriptions current and correct, but sometimes manufacturers make updates or improvements before they appear online. If that happens, we will update the listing as soon as possible.

3.2 Colors and images

Please note that product colors may appear differently depending on screen brightness, device type, or lighting conditions during photography. A slight difference between what you see online and what you receive is normal.

3.3 Availability

Some products may be available only in limited quantities or may temporarily go out of stock due to high demand or supply chain delays. Occasionally, manufacturers discontinue or update products. We will always do our best to offer alternatives when needed.

3.4 Natural variations

Small differences in color, texture, weaving, or packaging are normal, especially in textiles. These minor variations do not affect product quality or performance and are not considered defects.

3.5 Compliance responsibilities

While we ensure our products meet standard hospitality quality expectations, customers are responsible for confirming that items also comply with any specific regulations or certifications required in their region or industry.

4. Pricing and Payment

All prices listed on our website, proposals, or formal quotes are in USD unless stated otherwise. We always aim to offer transparent, competitive pricing, but please keep in mind that the global hospitality supply market can shift quickly.

4.1 Price Changes

Because costs can change due to supply chain updates, manufacturer adjustments, or market conditions, prices may be revised without prior notice. If a price update affects an open quote or upcoming order, we will communicate with you as soon as possible so you can make an informed decision.

4.2 Payment Terms

To keep your order moving smoothly:

  • Payments must follow the terms listed on your invoice.
  • Some orders may require partial or full payment upfront, especially for custom or bulk products.
  • We accept major payment methods, including credit cards, bank transfers, and approved corporate accounts.

If a payment is delayed, your order processing and shipping timeline may also be delayed. We encourage customers to submit payments promptly to avoid interruptions.

5. Orders and Order Processing

Every order placed with Zipsource International Inc. goes through a review and acceptance process to ensure accuracy, availability, and timely fulfillment.

5.1 Order Confirmation

After you submit an order, you will receive an email confirming the details. Your order is considered officially accepted once payment is received or the agreed-upon terms are approved. This helps us begin processing without delays.

5.2 Order Changes

We understand that plans can change. If you need to adjust or cancel your order, please contact us within 24 hours of placing it. After this time, your items may already be in production, packed, or shipped, and changes might not be possible.

5.3 Custom Orders

Customized, branded, or specially manufactured items cannot be canceled or refunded once production has started. This is because these products are created specifically for your property and cannot be resold to others.

6. Shipping and Delivery

We ship worldwide and work closely with trusted carriers to ensure your supplies arrive safely and on time. Hospitality operations run on tight schedules, and we do our best to support yours.

6.1 Delivery Times

Delivery timelines can vary based on the product type, order size, inventory levels, and shipping destination. While we strive for accuracy and punctuality, certain situations may cause delays, such as:

  • Customs inspections
  • Severe weather
  • Carrier delays
  • International or port congestion
  • Unforeseen supply chain disruptions

If a delay occurs, we will keep you informed.

6.2 Shipping Terms

We offer different shipping arrangements, including FOB and other methods, depending on your preference and location. Shipping fees will depend on the size, weight, and destination of your order. Any applicable duties, taxes, or import fees are the customer’s responsibility unless otherwise stated.

6.3 Risk of Loss

Once your order is handed over to the shipping carrier, the responsibility for the shipment transfers to you. We recommend selecting shipping options that include tracking and insurance for added peace of mind.

7. Returns, Exchanges, and Refunds

We want you to feel confident in every order. If something arrives damaged or incorrect, we’re here to help.

7.1 Eligible Returns

You may request a return for damaged, defective, or incorrect items within 7 to 14 days of receiving your order. Returned items must be unused, unwashed, and in their original packaging. Once inspected, we will process your replacement or refund.

7.2 Non-Returnable Items

For quality and safety reasons, the following items cannot be returned:

  • Customized or branded products
  • Special order items
  • Clearance or final sale products
  • Items that have been opened, used, or washed

7.3 Return Shipping

In most cases, return shipping costs are the responsibility of the customer unless the issue was caused by our team, such as incorrect items or manufacturing defects.

8. Warranties

Zipsource International Inc. partners with reliable, globally recognized manufacturers. Warranty coverage varies depending on the specific product and the manufacturer’s policies.
We do not offer additional warranties beyond what the manufacturer provides, but we are always happy to help facilitate warranty claims or support you through the process if needed.

9. Limitation of Liability

At Zipsource International Inc., we always aim to provide reliable products and excellent service. However, there are certain limits to what we can be responsible for.

We are not liable for:

  • Any indirect, incidental, or unexpected damages
  • Losses related to delays, business interruptions, or lost profits
  • Damages resulting from misuse, mishandling, or improper installation of products

If an issue occurs that falls under our responsibility, our liability will never exceed the amount you paid for that specific product or service. This helps keep our agreements fair and transparent for both sides.

10. Intellectual Property

Everything you see on the Zipsource International website, including text, product descriptions, photography, graphics, logos, and design, is owned by Zipsource International Inc. and protected by copyright and intellectual property laws.

You may browse and reference our content, but you may not copy, reproduce, modify, distribute, or use it for commercial purposes without our written permission. We appreciate your cooperation in respecting our brand and creative work.

11. Privacy and Data Protection

Your privacy matters to us. The information you share, such as contact details, shipping information, and order history, is used only to support your business needs. This includes activities like:

  • Processing orders
  • Communicating about deliveries
  • Providing customer support
  • Improving our services and website experience

We do not sell, trade, or misuse your personal data.
For full details on how we protect and manage your information, please refer to our Privacy Policy.

12. Prohibited Activities

To keep our website and services safe for everyone, we ask that you agree not to:

  • Attempt to access areas of the website without authorization.
  • Post or provide false, misleading, or inaccurate information.
  • Engage in fraudulent or harmful transactions.
  • Disrupt or interfere with our systems, servers, or website performance.

Any violations may result in restricted access, canceled orders, or legal action if necessary. Our goal is to maintain a secure environment for all customers.

13. Changes to Terms

We may occasionally update these Terms and Conditions to reflect changes in our business, products, or legal requirements. When updates are made, we will revise the date at the top of the page.

By continuing to use our website or services after these updates, you acknowledge and accept the revised terms. We encourage you to review them periodically so you always know how we are working together.

14. Governing Law

These Terms and Conditions are governed by the laws of the State of Florida, USA, unless otherwise specified. Any disputes arising from these terms will be handled within this legal framework.

15. Contact Information

If you have any questions about our Terms and Conditions or need assistance with an order or account, we are here to help.

Zipsource International INC
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